Shipping policy

Shipping Policy

Effective Date: 15th October, 2025

This Shipping Policy (“Policy”) forms an integral part of all purchases made from ONE-ALT VENTURES PRIVATE LIMITED (“One-Alt”, “we”, “our”, or “us”) via our official website or authorised sales channels.

By placing an order, the customer (“you”, “your”) acknowledges and agrees to the terms set out below.

1. Dispatch and Delivery Timelines

All orders are processed and dispatched from our central facility following successful payment and order confirmation.
Given the nature of PC cases—their size, fragility, and packaging requirements—certain consignments may require special handling and reinforced packaging, which can affect transit speeds.

Indicative delivery timeframes from dispatch are:

  • Metropolitan regions: 3–7 business days

  • Tier-2 and Tier-3 cities: 5–10 business days

  • Remote or special-access locations: up to 13 business days

These timeframes are estimates only and may vary due to carrier constraints, local regulations, weather events, festivals, or other factors beyond our control. ONE-ALT VENTURES PRIVATE LIMITED shall not be liable for delays outside its reasonable control.

2. Mode of Shipment

Deliveries are fulfilled through reputed third-party logistics providers experienced in handling bulky and fragile electronics. Depending on location and load planning, shipments may move via:

  • Surface line-haul with secure, low-stack handling

  • Corner guards, EPE cushioning, and reinforced outer cartons

  • Manual offloading at the destination hub or at delivery, if required

We prioritise secure handling over speed to minimise transit damage risk.

3. Order Tracking

Upon dispatch, you will receive a tracking number and carrier details via email.
Tracking activity may take up to 24 hours to reflect on the carrier’s portal after handover.
If tracking remains inactive beyond that period, please contact shipping@one-alt.com and we will liaise with the carrier.

4. Delivery and Inspection

Upon delivery, you are strongly advised to inspect the outer packaging for any visible damage, tampering, or mishandling before accepting the parcel. In case of concern:

  1. Inform the delivery personnel and note the concern on the proof of delivery, and

  2. Capture clear photos/videos of the packaging and product prior to and during unboxing.

While not binding, it is recommended that any transit issues be reported within forty-eight (48) hours of receipt to support@one-alt.com to facilitate prompt review and resolution. Failure to notify within this recommended window may limit our ability to assist with carrier claims.

5. Failed Delivery or Re-Delivery

If delivery fails due to incorrect/incomplete address details, customer unavailability, or refusal to accept the shipment, the product may be returned to our warehouse.
In such cases, re-delivery charges may apply. One-Alt reserves the right to cancel the order and deduct return freight/handling from any refund amount (where applicable), in accordance with our Return & Refund Policy.

6. International Shipping

One-Alt primarily ships within India.
International shipments may be considered case-by-case, subject to feasibility and applicable duties/taxes.
Where applicable, shipments shall be governed by Incoterms® 2020, with the buyer responsible for customs, duties, and taxes in the destination country.

7. Liability During Transit

All shipments are dispatched through authorised third-party logistics providers under carriage arranged by ONE-ALT VENTURES PRIVATE LIMITED.
Risk of loss or damage during transit shall remain covered under the carrier’s standard terms of carriage and/or any additional transit insurance obtained by One-Alt.
In the event of confirmed transit damage, One-Alt will coordinate directly with the carrier to facilitate an appropriate resolution — which may include repair, replacement, or other corrective action — in accordance with our Return & Refund Policy.
While One-Alt shall make every reasonable effort to secure a satisfactory outcome, its liability shall in all cases be limited to the value of the goods purchased.

8. Force Majeure

We shall not be responsible for delays or non-performance caused by events beyond our reasonable control, including but not limited to natural disasters, transport strikes, civil unrest, regulatory actions, or carrier disruptions.

9. Jurisdiction and Governing Law

This Policy is governed by the laws of India. Any dispute arising hereunder shall be subject to the exclusive jurisdiction of the competent courts at Lucknow, Uttar Pradesh, India.

10. Contact Information

For shipping queries, delivery status, or special handling requests, please contact:
📧 shipping@one-alt.com
ONE-ALT VENTURES PRIVATE LIMITED
LSA/OFF/720, 7th Floor, Tower-2, Crescent Heights, Lucknow – 226030, Uttar Pradesh, India.